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What exactly is included in the "Unlimited Remote IT Helpdesk" support?
The Unlimited Remote IT Helpdesk support includes assistance with troubleshooting software issues & upgrades, system updates, installing and updating software, configuring network settings, and resolving connectivity problems on your computer/laptop/tablet considering that router or wifi is working 100% fine. Our team is available 24/7 to ensure your IT needs are met promptly.
What types of issues can be resolved through chat with IT experts?
Our IT experts can help you resolve a variety of issues through chat, including software troubleshooting, installation guidance, basic networking issues, and general IT advice. If the problem requires more in-depth support, we can escalate it to remote assistance.
Is there any additional cost for antivirus software?
The antivirus is included only with Gold plan. There are no additional costs for the antivirus protection in the Gold plan.
What additional security features are included in the Gold Plan?
The Gold Plan includes enhanced security features such as advanced threat detection, regular security assessments done by antivirus, and priority response times. These features ensure that your systems are protected against the latest cyber threats.
How does the 24/7 Remote IT Support work?
Our 24/7 Remote IT Support means you can reach out to our IT experts at any time of the day or night for immediate assistance with your IT issues. Support is available through chat or email
Can the Gold Plan cover more than one device?
The Gold Plan is designed to support one computer, laptop, or tablet. If you need support for additional devices, please purchase another subscription. We will be happy to serve your other computer, laptop, or tablet
What makes the Gold Plan the most popular?
The Gold Plan is our most popular because it provides comprehensive IT support with enhanced security measures, offering peace of mind to professionals who need reliable and secure IT services.
Is "Cyber Protection" include in the Bronze Plan?
“Cyber Protection” a is only available in Gold plan. The Gold Plan includes enhanced security features such as advanced threat detection, regular security assessments done by antivirus, and priority response times. These features ensure that your systems are protected against the latest cyber threats.
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