How a Travel Company Went Cloud-First with Zoho & Built a 24/7 Global Team While Increasing Profitability
Introduction
Client Overview
- Industry: Travel & Tourism
- Team Size: 15+ remote agents across multiple countries
- Location: UAE-based (operating globally)
A fast-growing travel company in the UAE aimed to offer 24/7 customer service without the cost burden of hiring only local, in-house staff. They were struggling with office costs, HR overheads, and managing inquiries across time zones.
The Challenge
- The team operated from a physical office, requiring high rental costs and employee visa sponsorships.
- They were unable to serve clients round the clock, limiting their market reach.
- Manual workflows made it difficult to scale without hiring more people.
- The systems were not connected to sales,bookings, and marketing were scattered across tools or managed via email and spreadsheets.
Solution By AGN IT Services Solution
We implemented the full Zoho suite, including:
- Zoho CRM for lead management and sales tracking
- Zoho Bookings for automated travel consultation scheduling
- Zoho Books for client invoicing and finance automation
- Zoho Campaigns & Social for email + social media marketing
- WhatsApp API integration for fast, real-time communicationWe structured access and dashboards for remote team members, allowing each role to operate securely and independently from any location.
- Automated workflows were built to assign tasks by time zone, ensuring 24/7 global coverage without overlap or confusion.
Outcome:
- The company hired remote agents across Asia, Africa, and Europe—ensuring round-the-clock availability to serve global clients.
- They eliminated visa, insurance, and local compliance costs, significantly increasing profit margins.
- By moving to the cloud, they downsized to a smaller office, saving over 60% in rent and utility expenses.
- Automation helped them scale operations without hiring additional staff, boosting output while maintaining lean operations.
What’s Next?
The company is now exploring further Zoho integrations like:
- Zoho Desk for centralized support ticketing
- Zoho Analytics for cross-departmental reporting
- Advanced sales and campaign automation for upsell offers
Conclusion
By going cloud first with Zoho, the company unlocked global hiring, reduced overhead, and increased profitability, without compromising on service quality. Automation and integration helped them do more with less, serving clients faster and smarter.
Are you a Travel Company and want CRM Sotware to maintain customer relationship more efficiently.
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