Terms & Conditions
These Terms and Conditions govern the use of the services provided by AGN IT Services LLC, including IT solutions, AMC, managed services, cloud services, and support. By using our services, you agree to these terms. If you disagree, you may not use our services.
1. Services Provided
AGN IT Services LLC offers a range of IT services, including but not limited to:
- IT AMC or Managed IT services
- IT support and maintenance
- Cloud solutions and migration services
- Network security and monitoring
- ZOHO, Software development and implementation
- IT solutions implementation
2. Payment Terms
Payment for services is due within 3 days of the invoice date unless mentioned in the invoice.
Late payments may incur a late fee of 15% per month of total invoice amount.
AGN IT Services LLC reserves the right to suspend or terminate services if payment is not received within the specified period.
All quoted prices are exclusive of applicable taxes unless otherwise stated.
3. Client Responsibilities
The Client is responsible for providing accurate and complete information required for the provision of services.
The Client must maintain a secure environment and follow security protocols as advised by AGN IT Services LLC.
The Client is responsible for maintaining backups of all data unless backup services are specifically included in the agreement.
4. Confidentiality
Both parties agree to keep confidential information private and not disclose it to third parties without prior written consent.
Confidential information includes but is not limited to business data, proprietary information, and any details marked as confidential.
5. Service Availability
AGN IT Services LLC will use reasonable efforts to ensure the availability of services but does not guarantee uninterrupted service.
Scheduled maintenance and upgrades may result in temporary service interruptions, which will be communicated to the Client in advance.
IT Services is unavailable during weekends, public holidays
Our service hours are 9:30 am – 5:30 am, Monday – Saturday
6. Limitation of Liability
AGN IT Services LLC will not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the services.
The total liability of AGN IT Services LLC for any claim arising from the provision of services shall not exceed the amount paid by the Client for the services in question.
7. Termination
Either party may terminate the agreement with 30 days’ written notice with a valid reason mentioned in the notice.
AGN IT Services LLC reserves the right to terminate services immediately if the Client breaches any of these terms or engages in any unlawful activity.
Upon receiving the cancellation request, we will acknowledge receipt within 3 business days and confirm the cancellation date. Any unused service period will be calculated, and a credit note will be issued accordingly.
Upon termination, all outstanding fees must be settled by the Client.
8. Intellectual Property Rights
All intellectual property rights, including copyrights and trademarks, related to the services provided remain the property of AGN IT Services LLC.
The Client is granted a nonexclusive, nontransferable license to use the services solely for internal business purposes.
9. Governing Law
The laws of Dubai, UAE govern these Terms and Conditions. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
10. Modifications to Terms
AGN IT Services LLC reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website or notification to the Client via email.
Continued use of the services after changes are made constitutes acceptance of the new terms.
11. Refund Policy
Payments made for the IT Services are non-refundable under any circumstances. Once the invoice is initiated and payment is processed, the amount cannot be refunded.
In case of disputes, early termination, or service adjustments, a credit note will be issued for the remaining unutilized contract period. This credit note can be applied toward future services offered by our company within a specified period (e.g., 12 months from the date of issue).
12. Credit Note
Credit notes will only be issued if the client is not in breach of the contract as well as termination of service notice been sent within due timeframe. All previous dues must have been cleared.
No credit notes or refunds will be provided for services already delivered, ongoing maintenance work, or projects initiated as part of the AMC.
Credit notes are non-transferable and must be redeemed within 12 months from the date of issue.
Services under the AMC will continue until the confirmed cancellation date, provided all payments are up-to-date.
13. Force Majeure
AGN IT Services LLC shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of war, or technical failures.
14. Data Protection
AGN IT Services LLC is committed to protecting the Client’s data and will comply with relevant data protection laws.
The Client consents to the processing of personal data in accordance with our Privacy Policy.
15. Support and Maintenance
AGN IT Services LLC provides support during business hours as outlined in the service agreement.
Emergency support outside of business hours may incur additional charges, as specified in the agreement.
Contact Information
Dubai Office
(+971) 58 581 5887
Abu Dhabi Office
(+971) 58 568 0506
Riyadh Office
+966 560234863
info@agncompu.com