AGN IT SERVICES

Zoho Authorized Partner

Zoho CRM Implementation for Elevate Real Estate Developer – Dubai

Client Overview  

Client Name: Elevate Real Estate Developer
Industry: Real Estate
Location: Dubai, UAE
Units Managed: Approx. 350 units
Zoho Partner: AGN IT Services

Client Overview

Elevate Real Estate Developer is a new international real estate company operating in Dubai. The company manages residential units through multiple real estate agencies and required a centralized system to manage leads, inventory, agency coordination, and financial processes.

Business Challenges

Before implementing Zoho CRM, Elevate faced several operational challenges:

  • No centralized system to manage leads from multiple real estate agencies
  • Manual tracking of inventory and unit availability
  • Difficulty managing Expressions of Interest (EOI) and payments
  • Limited visibility into sales performance and follow-ups
  • Disconnected systems for sales, finance, and communication
  • Manual reporting and lack of real-time insights

They needed a scalable CRM system that could support future growth while streamlining daily operations.

Solution Provided by AGN IT Services

AGN IT Services implemented Zoho CRM as part of a Zoho One setup, following a phased implementation approach to ensure smooth adoption.

Phase 1 – Core CRM & Sales Setup  

AGN configured Zoho CRM to handle end-to-end real estate sales operations, including:

  • Zoho CRM account setup and configuration
  • Custom modules for:
  • Real estate agency registration
  • Lead management
  • Basic inventory management
  • Expression of Interest (EOI) management
  • Custom fields to capture property, agency, and client-specific data
  • User roles and permissions for secure access

Lead & Agency Management

To improve lead handling and agency coordination, AGN implemented:

  • Website lead capture forms integrated with Zoho CRM
  • EOI capture forms linked with payment workflows
  • Dedicated agency registration system
  • Secure access for agencies to submit EOIs and payments

This ensured all leads and EOIs were tracked centrally with complete visibility.

Inventory Management

AGN created a structured inventory system within Zoho CRM:

  • Buildings and units created directly in CRM
  • Unit-level data including pricing, features, and availability
  • Real-time inventory visibility for sales teams and agencies

This reduced errors and improved sales coordination.

Zoho Books Integration & Financial Setup

To streamline financial operations, AGN completed a full Zoho Books setup, including:

  • Company profile and bank feed configuration
  • Invoice, quotation, and PO templates
  • VAT/TRN configuration
  • Corporate tax and e-invoicing setup

This allowed Elevate to manage sales and finance from a connected ecosystem.

Integrations & Automation  

AGN connected Zoho CRM with essential tools to improve communication and efficiency:

  • Email integration (Zoho Mail / Gmail / Outlook)
  • Zoho Books integration for financial data sync
  • Third-party integrations such as WhatsApp and website forms (where applicable)

Basic workflows were configured to automate follow-ups and reminders. and a scalable system ready for future growth.

Reports, Dashboards & Insights  

To enable data-driven decisions, AGN delivered:

  • 5 custom sales and performance reports
  • 10 accountant-focused dashboard reports
  • Visual dashboards for real-time business insights

The management team gained clear visibility into leads, sales progress, and revenue. for future growth.

User Training & Post-Go-Live Support  

AGN ensured smooth adoption through:

  • Step-by-step user training sessions
  • Easy-to-follow documentation
  • 4 hours of online training
  • 10 hours of Customer Success Program (CSP) support
  • One month of post-go-live support for issue resolution and fine-tuning

Project Timeline  

The complete Phase 1 implementation was delivered within 8 business days, covering:

  • Requirement gathering & system setup
  • Customization & integrations
  • Testing, revisions, and go-live

Results & Business Outcomes  

After implementing Zoho CRM, Elevate achieved:

  • A centralized system for leads, agencies, inventory, and customers
  • Faster and more organized sales processes
  • Improved collaboration across teams
  • Automated follow-ups with no missed opportunities
  • Real-time sales and financial insights
  • Reduced manual work through automation
  • A scalable CRM system ready for future growth
  • Confident and well-trained users

Conclusion  

By partnering with AGN IT Services, Elevate Real Estate Developer successfully implemented Zoho CRM to streamline sales operations, manage real estate inventory, and improve overall business efficiency. The phased approach ensured a smooth rollout while laying the foundation for advanced automation in future phases.

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